About HP Passport

HP Passport single sign-in service lets you use one user ID and password of your choice to sign-in to all HP Passport-enabled Web sites.
HP Passport is easy
HP Passport stores your basic personal information--user ID, password, name, e-mail address, country and language preferences--so you don't have to retype it when you return to one of HP's many Web sites in the future.
HP Passport is secure
HP Passport profile information is protected by industry-standard encryption technology and follows strict HP privacy policies.
HP Passport uses cookies for personalization and authentication across all HP Passport sites. Read more about how HP Passport uses cookies.
What if I forget my user ID?
To recover your user ID, follow these steps:
  • Click "Forgot user ID" from the left navigation bar.
  • Enter your e-mail address.
  • Your user ID will be displayed on the page that follows.
  • You will be prompted to enter your password to sign-in.
What if I forget my password?
  • Click "Forgot password" from the left navigation bar.
  • Enter your user ID and e-mail address. This information is used to authenticate your request.
  • You will receive an e-mail message from HP containing a Web hyperlink that authorizes you to change your password. Click the hyperlink in the e-mail message to begin the process.
  • You will be prompted to enter your user ID again, then enter a new password.
How do I make changes to my profile?
You can change your profile at any time by signing in to HP Passport and choosing the "Edit your profile" link. This link is available on a growing number of HP Web sites.
Why isn't my profile available on all HP Web sites?
HP is in the process of enabling all of its Web sites to work with HP Passport, but this effort will take some time. Until the migration is complete, some Web sites will not recognize HP Passport and you may be required to create separate registrations for them.
More about cookies and HP Passport
What is a cookie?
To provide a rich, powerful, and personalized user interface, Web applications like HP Passport often need to remember, across multiple pages, information which you gave several pages ago. For example, many pages in HP Passport need to know your user ID, registered name, e-mail address, preferred language, resident country/region, and so forth.
When you sign-in with your user ID, all of this information is pulled up at that time, and the pages you visit after sign-in need to know this information, too, without requiring you to sign-in again. The problem is that Web servers are generally not built to inherently "remember" the information they need to keep track of in order to create the Web pages you see, and sometimes the information needs to be remembered for a long time -- weeks or even months.
"Cookies" are a conventional mechanism for helping Web servers remember such state information from one page to another, even over long periods of time. A cookie is a piece of data created by a Web server and sent to your browser when you connect to the server. If you choose to let your browser accept the cookie, it will remember it and return it back to the Web server the next time you connect to it. In other words, since the Web server cannot keep track of the data itself, it asks your browser to remember the data on its behalf, and remind the server as-needed later.
For example, with the first page you access within HP Passport, your browser receives some cookies containing information HP Passport will need to know on subsequent pages. For its part, the browser transparently sends the information back to the HP Passport server as you navigate, "reminding" the Web server who you are. Note that cookies are just data that the Web server already knew at the time it asked your browser to remember the data on its behalf. Besides remembering the cookie and sending it back to the server, your browser doesn't do anything with it. For example, a cookie cannot contain code which your browser executes. A cookie cannot read data off of your disk and return it to the server. A cookie cannot "spy" on your visits to other Web sites.
There are several resources available on the Internet for more information about cookies:
How does HP Passport use cookies?
HP Passport employs several cookies, each of which has a different purpose. The first pair of cookies remembers your user ID and password in an encrypted form, to let HP Passport know you are signed in. Another set of cookies personalizes the page you are viewing by reading the preferred language and resident country/region you specified in the registration process. Cookies also remember your user ID and e-mail address for personalization across all HP Passport enabled sites.
What happens if my browser rejects the HP Passport cookies?
Whenever you connect to any HP Passport page, our Web server will ask your browser to remember one or more cookies, if you do not already have them. In some cases, if your browser rejects some of these cookies, subsequent HP Passport pages will not be able to find your state information. For example, even though you already signed in, on subsequent pages you will appear to not be signed in. Unless your browser accepts the cookies, you will be asked repeatedly to sign-in again. For this reason, it is important that your browser accept these cookies in order to use HP Passport.
How do I enable cookies in Internet Explorer?
  • Select "Tools" from the browser toolbar (in IE7) or the browser menu (in IE6).
  • Select "Internet Options...".
  • In the Internet Options dialog box, click the "Privacy" tab.
  • Click the "Advanced…" button.
  • In the Advanced Privacy Settings dailog box, click the "Override automatic cookie handling" checkbox.
  • Make sure that First-party Cookies is set to "Accept".
  • Make sure that Third-party Cookies is set to "Accept".
  • Click the "Always allow session cookies" checkbox.
  • Click "OK" to close the Advanced Privacy Settings dialog box.
  • Click "OK" to close the Internet Options dialog box.
  • You may need to close your browser and open it again to apply the new settings.
How do I enable cookies in Firefox 2.0?
  • Select "Tools" from the browser menu.
  • Select "Options...".
  • In the Options dialog box, click the "Privacy" icon.
  • Make sure that the "Accept cookies from sites" checkbox .
  • Make sure that "Keep until" is set to "They expire".
  • Click "OK" to close the Options dialog box.